Privacy statement

Privacy Policy This Privacy Policy was last updated on January 10, 2025 and is effective as of that date.

Fanatix.com (“Fanatix”, “we”, “us” or “our”) respects the privacy of everyone who visits our www.fanatix.com website (the “Site”). This Privacy Policy describes the way in which we use and disclose any personal information (the “Personal Information”) that you provide to us whilst visiting the Site. Should we ask you to provide “Personal Information” by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Personal Information includes any information that identifies you or another individual personally, such as your name, address, or email address.

Our Use of Your Personal Information

When using the Site, you may be required to provide contact information (such as name, company name, email, and shipping address) and financial information (such as credit card number, expiration date, and security codes). We use this information for billing purposes and to fulfill your orders. If we have trouble processing an order, we will use this information to contact you.

Your details can also be given to the seller of the tickets to ensure delivery and safe use of the tickets purchased. We will only provide the seller with your name, phone number, and email address for this purpose.

In addition, we use the Personal Information we collect from you and other visitors to the Site in the following ways:

• To develop and improve the services we offer to you.
• To enable you to use any services that we may provide through this Site.
• For Site administration and development (including enabling us to respond to any comments on the Site or feedback you may give us).
• To send you newsletters and promotional communications.

Fraud Prevention

To avoid fraudulent transactions, we use a Fraud Prevention Agency called Experian. Experian may check the information you provide against any particulars on any database (public or otherwise) to which Experian has access to carry out the relevant verification service.

If you wish to find out more about Experian’s operations in the identity and fraud space, please visit this link.

Security

When you enter sensitive information into our web forms, we use the highest level of security to ensure it is secure with Secure Sockets Layer (SSL) 256-bit encryption protocol. The SSL protects all the information of our customers during the connection between your computer and our server. You will recognize that you are browsing in a secure environment if you see an “s” after the “http” at the beginning of the web address.

Cookies

A cookie is a small text file that asks permission to be placed on your computer’s hard drive. Cookies in no way give us access to your computer or any information about you, other than the data you choose to share with us. We use traffic log cookies to identify which pages are being used and browsed by visitors, enabling us to provide you with a better service over time. You can choose to accept or decline cookies in your internet options/settings. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

IP Addresses

An IP address is a number designated for your computer by your Internet service provider to provide access to the Internet. We may use your IP address to gather information on usage. We study visitor behavior, such as which pages were explored and the length of your visit. Analysis software is used to generate reports, which helps us learn more about how we can improve your use of the website. This information is not used to develop a personal profile of you. The log files are regularly deleted.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at security@fanatix.com.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please write to security@fanatix.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Changes to This Privacy Policy

If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy on our home page and other places we deem appropriate so that you are aware of the changes.

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here. If you have any queries about this Privacy Policy, please email security@fanatix.com.